We often receive feedback from our customers regarding our products and customer service. We want to share some of that feedback with you.
At National Grating we take customer service seriously. We realize that our customers are busy, so we are here to answer the phone and help. Simple as that.
National Grating Customer Reviews
Here is the look of the progress right now from shore.
We are using existing piles and your structural components to stabilize them and tie it all together.
All fasteners are ½” Dia – 316 Stainless Steel, with Nylok Nuts. Lateral bracing is in 6” I beams, stringers are 8” H Beam facia is 8” C-Channel. Cross ties to piles in 12” C – Channel. Cross beams to piles with ¾” – 316 Stainless all thread with 316 Stainless Nylok nuts.
It is an incredible look and STRONG structure. I was amazed at how tightly it is holding everything together. A truly remarkable product that is making an amazing finished product.
If you want to come look, or want more information let me know.
Attached are some photos of the new grating National Grating supplied for the City of Onalaska Fire Bay Floor Repair project. Grating fit perfect and I really appreciated all the assistance from National Grating on the project. Also, fairly sure my wife will put the gift card to good use.
I bought some grating from you a couple months ago.
Just wanted to let you know I did receive your gift card, that was very thoughtful.
My project was delayed due to weather and vacations. But I did cut and install the grating today.
I’m sure it is an unusual application. I was rebuilding the deck that is on top of my house and needed material that could span the 43 inches across the peak without contacting it, there was only a couple of inches for clearance. The original deck design had supports that rested on top of the shingles which caused leakage.
Your fiberglass grating was the only solution I could find .
I’ll send a photo of the finished deck in a few weeks!
The product worked great and is 10 times better than the steel grates we had in the past. We will not be needing any more but will definitely share with our other locations.
Hi Dylan, Just wanted to send a note and thank you for the Tims card the crew appreciated it. I appreciate the customer support by you and Amy. Thanks Again
We greatly appreciated the hand-written card and gift card. We send hand-written thank you cards too and to see we’re not the only ones still practicing good ol’ thank-you cards certainly brings a smile to my face! 😊
The grating is working well for our application, with a few adjustments on our end as previously we had a solid platform so levelers on legs would go right through now.
Durability and sustainability is certainly there and so far we’re quite pleased with the product.
Quick thank you for the card and starbucks card. I will make sure to use it and buy the office a drink. Our customers do not allow pictures in their facilities or we would gladly send you pictures. We cut them down into brush handles to use for washing trucks. We need them stiff, chemical resistant, and light weight and this worked perfectly.
Christian, My order arrived this morning. It was great to speak to you on the phone last week and this process went very smoothly. I am very confident that we will be ordering from you in the future. Thanks again, Marc
Dylan, I would say overall the installation went great and I have heard no complaints so far! I appreciate the partnership with this project and I currently do not have anything else at the moment. Thanks, Colin
Our accounting team here is working on the credit application and setting up an account in our PO software. When this is completed, you should expect a PO for the grating.
Your team was very helpful and prompt with quoting.
Thanks
Ian
First Name: Ian
City: Campbell River
State / Province: British Columbia
Industry: Manufacturing
Bonjour capitaine,
Tel que discuté, voici l’information reçu de Maurice, il me dit que c’est un excellent produit, la capacité de charge est de 300lbs au pieds carré pour le 1 pouce d’épaisseur et de 900lbs au pieds carré pour le 1 1⁄2 pouce d’épaisseur. Vous connaissez mieux ça que moi alors dite moi si le 1 pouce est suffisant ou pas?
As discussed, here is the information received from Maurice, he tells me that it is an excellent product, the load capacity is 300lbs per square foot for the 1 inch thick and 900lbs per square foot for the 1 1⁄2 inch thick. You I know this better than I do, so tell me if the 1 inch is enough or not?
We don’t use a ton of FRP Grating but anytime we do you are the only people we call. This is all due to Chris and his positive attitude. He makes us feel important like we are your only customer and everytime I talk to him he goes above and beyond for us.
City: Savannah
State / Province: Georgia
Industry: Manufacturing
Hi Dylan,
We needed a quote to be able to evaluate the cost of a future project, we are good for now.
Your team handle my request in a professional manner and promptly, I can’t complain.
Thank you,
Jean-François
First Name: Jean-François
City: Gatineau
State / Province: Quebec
Industry: Pulp and Paper
Dylan,
The product is easy to cut and install. We should be complete by end of week with the FRP install. If I have something else specified or have a need, I will contact you. Thank you for all your help, your team did a great job.
Chris
First Name: Chris
City: Las Vegas
State / Province: Nevada
Industry: Construction
Dylan,
You and Cody were a pleasure to work with. The communication was great and I appreciate how you quickly fulfilled our order.
We just broke ground on another school project and plan on making another purchase late next year.
Have a nice holiday!
Thanks,
Matt
Dylan,
The grates worked out great for us. We are looking to purchase 76 more along with around 850 of the clips. Would you please work up a new invoice for us?
Please plan on shipping it to the same location. Let me know if you need additional information from me.
Thanks,
Matt
First Name: Matt
City: Chicago
State / Province: Illinois
Industry: Construction
Thank you so much Sarah,
You’ve made the ordering and transaction very easy and affordable for me and as a busy small business person I really appreciate that .
I’m excited to use this product and be able to offer it as an option to my clients .
Cheers
First Name: Joe
City: Cambridge
State / Province: Ontario
Industry: Boating
Luke, thank you for the update. I have to say that was fast work. We look forward to doing more business with your company.
Thank you,
How long does it usually take to set up an account with your team? Your prices are very reasonable and quick to response, we love that here. Do you mind sending me the spec sheet for this material.
Thank you,
Mr. Luke, That is great news! Thank you for getting it shipped out so soon, you are greatly appreciated. Looking forward to doing more business with you and your team.
Hey Sarah! Just waiting on the approval for my customer, don’t worry about winning my work, I wouldn’t buy FRP from anyone but you guys. You are my go to for anything grating related!
Every month we send our National Grating family a quick update on exciting new things that are happening with us. We touch on exciting new projects, new products and interesting new applications of our products. Welcome to the family!
https://nationalgrating.com/wp-content/uploads/2024/04/Yellow-Modern-Construction-Presentation-1.jpg10801920Braden Taylorhttps://nationalgrating.com/wp-content/uploads/2022/01/NG-Logo-JAN-2022-300x128.pngBraden Taylor2024-04-25 19:43:302024-09-18 15:40:40What are people saying about National Grating?
